Store Manager - High Jewelry

Job description

​About the Role:

• Attain yearly sales and individual sales performance goals

• Formulate strategies for the boutique to enhance footfall, boost sales, improve conversion rate, and expand the customer database

• Assure exceptional customer satisfaction by delivering excellent service

• Achieve sales targets through training, monitoring, mentoring, providing feedback, conducting daily briefings, and assessing KPIs

• Proactively oversee the CRM program, lead and supervise staff to foster customer relationships

• Fulfill operational requirements of the boutique by scheduling and assigning employees, and following up on daily work outcomes

• Address issues such as complaints, post-sales service, and repairs

• Establish rapport with current and prospective customers to identify their existing and future needs

• Guarantee product availability and services by coordinating with HQ Customer Service and maintaining inventories

• Uphold exceptional store condition and adhere to visual merchandising standards, staff uniform policies, staff grooming guidelines, floral arrangements, ambiance, cleanliness, and tidiness

• Implement security systems and measures to safeguard merchandise

• Sustain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures

• Adhere to standard operating procedure (SOP) guidelines

• Serve as a brand advocate for the company

About the Candidate:

• Customer-centric mindset/Building customer relationships

• Proficiency in market knowledge

• Staff management

• Results-oriented

• Strong management skills

• Effective verbal communication

If you are ready for above, pls share your CV to calvin.wan@charterhouse.com.hk