Retail Manager - Luxury

Job description

About the Role:

• Develop and execute regional sales strategies to meet or exceed annual sales targets.
• Analyze sales trends, identifying opportunities for growth and implementing corrective actions for underperforming areas.
• Collaborate with the buying team to ensure regional product assortments meet local market demands.
• Provide inspirational leadership to a team of Store Managers across the region, fostering a culture of excellence, inclusivity, and high performance.
• Conduct regular store visits to assess operational standards, provide coaching, and recognize achievements.
• Oversee the recruitment, training, and development of retail staff to ensure deep product knowledge and exceptional customer service skills.
• Ensure the delivery of a consistently exceptional customer experience across all retail channels in the region.
• Implement and monitor customer service standards, resolving any escalated customer complaints promptly.
• Ensure all retail operations within the region are compliant with company policies, procedures, and legal requirements.
• Manage regional inventory levels, minimizing stock discrepancies and optimizing stockroom operations.
• Oversee visual merchandising, store maintenance, and ensure brand image consistency across all locations.
• Maintain strong relationships with various headquarters functions (e.g., Marketing, Merchandising, HR) to align regional initiatives with global strategies.
• Communicate effectively with peers and the leadership team on regional performance, challenges, and future plans.
• Manage regional retail budgets, ensuring efficient use of resources and adherence to financial objectives.
• Approve regional expenditures within defined limits of authority.
• Stay abreast of regional market trends, competitor activity, and consumer behavior, using insights to inform strategic decisions.

About the Candidate:

• Minimum 5 years of experience in a similar role within the luxury retail industry, with a proven track record of sales growth and team leadership.
• Bachelor's Degree in Business Administration, Fashion, or a related field.
• Strong leadership and team management skills.
• Excellent communication, analytical, and problem-solving skills.
• Proficiency in retail management software and Microsoft Office.
• Ability to travel extensively within the region (up to 50% of the time).
• Fluency in English (additional languages may be required based on the region).

If you are ready for above, pls share your CV to calvin.wan @ charterhouse.com.hk