RM Support (Associate) - Japanese Corp, Foreign Bank

Our client is a renowned foreign corporate bank. They are looking for someone to join as a RM Support (Associate).

Job Duties & Responsibilities

Conduct customer transaction-related activities, including handling customer inquiries, managing loans, deposits, FX, customer onboarding, change of bank registration, and KYC duties
Liaise with relevant departments to ensure timely processing of customer transactions
Assist Relationship Managers (RMs) in exploring and maintaining strong customer relationships, as well as gathering information to support new business opportunities
Train and guide new joiners to facilitate their smooth integration into the role
Cross-sell the bank's products and services, such as expanding deal amounts and diversifying deposits, loans, and FX
Streamline operational workflows
As a senior associate, coach, lead, and monitor the performance of other RM Assistants

Requirements

University Degree in Business or related discipline
Minimum of 2 years of relevant customer servicing or relationship management support experience, preferably in the Commercial / Corporate banking sector.
Knowledge of Corporate Banking products and operations
Customer-orientated, strong service mindset and able to understand and capture customer needs
Fluency in English and Chinese, Japanese is a plus

"Interested candidates, please send an updated CV to kelvin.lam@ charterhouse.com.hk