Job details
| Location: | Hong Kong |
| Salary: | HK$80000 - HK$100000 per month |
| Job Type: | Permanent |
| Discipline: | |
| Reference: | 75218_1725528999 |
| Posted: | 4 months ago |
Job description
Our client, a leading financial institution is looking for a Head of Call Center (Complaint Handling).
Responsibilities:
Resolve and reply client's complaints received at the Contact Center while ensuring compliance with the bank
Perform investigations with product/process owners and ensure complaints are handled efficiently while safeguarding the firm's reputation
Take ownership of customer issues and escalate to further Management as appropriate
Recruit, mentor and train junior staff as required
Requirements:
Bachelor's degree in a related discipline
Over 8 years experience in a role providing complaint handling, customer experience, operations or related
Familiar with banking products and previous banking experiences are required
Good communication skills in English, Cantonese and Mandarin
